Insights captured in the flow
Embed forms and surveys into the experience to capture data when attention is highest. Reduce friction, increase participation, and collect richer insights while customers are already engaged.
Personalization starts with smarter data
Komo puts engagement at the centre of your data and personalization strategy. Every click, choice, and interaction captures meaningful insights that build a complete, real-time view of each customer. With this foundation, you can deliver personalized experiences instantly and automate actions that drive deeper connection and better results.
Single view of the customer
Automatically feed data into a single, real-time profile. From preferences to behavior, you get one complete view of each customer to inform every campaign, journey, and offer.
Personalization triggered by engagement
Use real-time insights to personalize content, rewards, and workflows as they happen. Komo automates the next best action based on live data, with no manual intervention required.
The building blocks that power Customer Intelligence
Dynamic Smart Forms
Collect smarter with adaptive forms
Capture zero- and first-party data through dynamic forms that adapt in real time and feed directly into contact profiles. Reduce friction, enrich customer intelligence, and power more personalized engagement at scale.
Surveys
Gather insights through engagement
Run embedded or standalone surveys that capture real-time feedback at peak engagement moments. Responses enrich contact profiles instantly, trigger tailored actions, and improve personalization across the journey.
Contact Profiles
Unify customer data automatically
Automatically build a single, real-time profile of every customer by consolidating personal data, engagement history, survey responses, behaviors, and preferences. Drive smarter segmentation and highly-personalized journeys using live insights.
Intelligent Automation
Trigger instant personalized journeys
Deliver smarter, personalized engagement with real-time automation powered by unified contact profiles. Trigger workflows that deliver communications, rewards, and journeys based on behavior and preferences, so every experience adapts instantly without manual effort.
Helping the world's biggest brands own engagement
PRISM used Komo to engage fans, capture rich data and deliver 6,000+ warm leads for Hyundai during the 2023 FIFA Women's World Cup.
6K+
Warm leads captured
126K+
New marketing contacts
Customer Intelligence works harder when it's connected to the full OS
What makes Customer Intelligence powerful isn’t just what it collects, but how and when. It integrates seamlessly with every module in the Engagement OS to capture richer insights, personalize at scale, and enhance every step of the customer journey.
Customer Intelligence and Reach work together to collect insights wherever engagement happens. Distribute surveys and forms across every channel to capture data in the moments that matter.
Together, Customer Intelligence and Interactive Content and uncover higher-quality data by capturing insights while audiences are engaged. Turn every game or experience into a real-time research moment.
Customer Intelligence and Rewards & Redemption work together to incentivize data capture and improve reward relevance. Encourage research completion with instant prizes, and use responses to tailor engagement prizing in real time.
Customer Intelligence powers smarter Loyalty strategies by feeding insights into unified profiles. Use this data to build better segments, trigger personalized flows, and strengthen long-term loyalty.
