Skip to content
JUST LAUNCHED
Komo Loyalty is LIVE! 🎉 Engage more. Retain longer. Grow smarter. Check it out
FAQ

Everything you need to know about Kai

Frequently asked questions about Kai’s features, usage, and limitations.

What is Kai?

Kai is your AI-powered assistant inside Komo that helps you generate reverse briefs, campaign ideas, and working cards in seconds.
Just type a prompt and Kai will return a structured brief. With one click, it can build a draft card that’s ready to test, edit, or share. Kai removes the blockers between idea and launch.

How do I access Kai?

Kai is currently available in beta for all Komo users at no additional cost. There are two areas to access Kai based on your use case. If you're looking to use Kai to build cards, select 'Create with AI' when adding cards to your hub. If you're wanting Kai to generate campaign ideas or creative angles, click the 'Chat with Kai'/Stars button in the top header within the portal.

Note: When accessing Kai for the first time, you will need to opt-in to enable Kai across the platform. This opt-in can only performed by users with company 'owner' permissions. If that is not you, please reach out to the relevant stakeholder within your organization to enable Kai.

For a detailed walkthrough on getting started with Kai, please watch this demo video.

What can Kai help me create?

Right now, Kai is designed to help you generate campaign ideas and create Cards with a single prompt. You can use Kai to:

  • Generate and explore campaign ideas or creative approaches
  • Generate a reverse brief from a simple card goal or idea
  • Create a test-ready card from the brief with the click of a button
What types of prompts work best with Kai?

The more specific you are, the better. Try including your objective, audience, theme, or any prizes involved. If you don't provide enough detail, Kai will prompt you with follow up questions to ensure it has adequate information to build out the brief and card.

Can I edit what Kai creates?

Yes, and we recommend it. Kai gives you a head start, but you're always in control. The tool will get your card to the point at which you can instantly test and publish, however we recommend making updates prior to launching to the world. You can prompt Kai to make edits to the brief prior to card creation as well as having the ability to personally make edits to all aspects of the card after it has been created.

Is Kai perfect?

No. Kai is fast, but not flawless. Because it is powered by generative AI, Kai may occasionally produce inaccurate suggestions, inconsistent logic, or placeholder content. It is important to ensure all content is reviewed prior to going live.

Will Kai get better?

Yes, and fast. As the beta continues, you can expect regular updates that make Kai faster, smarter, and even more useful over time.

What are Kai's current limitations?

Kai is still in beta, so there are a few things it doesn’t support yet (however, many of these capabilities will be introduced in future):

  • No image generation
    Kai will insert placeholder visuals but cannot generate custom images.
  • No file uploads
    You can’t upload assets or documents for Kai to reference.
  • Single card generation only
    Kai currently builds one card at a time.
  • Card behavior may vary
    Each card format is unique so Kai's performance will vary between cards.
How do I know which cards Kai can create?

When adding a card to your hub, you can filter by the 'AI' tag to see which card types are currently supported by Kai. These are the cards that can be generated using the 'Create with AI' option.

Does Kai support web search?

Yes. Kai can use live web search to help generate more relevant and up-to-date content based on your prompt. This is especially helpful for topical or time-sensitive campaigns.

Can Kai generate quiz or trivia questions?

Yes. If you prompt Kai with a topic or theme, it can generate quiz or trivia questions and answers for supported card formats. The more specific your prompt, the better the output.

Will Kai set up prizes and communications for a card?

Yes. For supported card types, Kai can automatically set up prizes and associated communications.

Does Kai add forms to cards?

Yes. Kai will add the default site form to cards where data capture is required.

How do I give feedback or report an issue?

We'd love to hear from you. Please use the in-platform feedback tool (see gif below for access) or reach out directly to your customer success manager.

Is there a demo or documentation to help me get started with Kai?
Yes. We’ve put together a few helpful resources to guide you:

🎥 Watch the demo video – See exactly how Kai works, from prompt to published card, in just a few minutes.

📘 Read the Knowledge Base article – Get a detailed, step-by-step walkthrough of how to use Kai.

These are the best places to start if you’re using Kai for the first time or want to get more out of it.
Load more