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Hospitality

Create interactive digital experiences that increase customer engagement, drive foot traffic, and capture rich consumer insights, fueling personalized consumer journeys and keeping consumers coming back for more.

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CREATING LIFELONG LOYALTY THROUGH CUSTOMER-CENTRIC EXPERIENCES

Identifying the key drivers for owning the hospitality industry

With new players entering the market everyday, the hospitality industry is an increasingly difficult space to find and hold a competitive edge. Discover the key opportunities for taking the lead in this dynamic and ever-growing market.

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Personalized experiences

In today's competitive hospitality landscape, creating personalized experiences that resonate with each customer is no longer a nice-to-have, it's the key to building lasting loyalty.
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Guest loyalty

Fostering guest loyalty within the hospitality industry is more important than ever, yet it’s never been harder to achieve due to the scale of options for customers. Providers must focus on building lasting customer relationships to foster a loyal customer base.
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Customer insights

Unless you understand your customers deeply, you will not be able to create experiences that will provide value. Understanding your customers’ wants and needs and using insights to guide your efforts is the golden ticket to unlocking their loyalty.

Make your customers feel at home with Komo

Think bigger than one-off interactions, and keep your customers engaged at all times, wherever they are. Design engaging challenges, competitions, and gamers that ensure customers keep interacting with your brand while offering relevant rewards that incentivize them to return.

Gamify Experiences

Keep the engagement flowing through gamification

Think bigger than one-off interactions, and keep your customers engaged at all times, wherever they are. Design engaging challenges, competitions, and gamers that ensure customers keep interacting with your brand while offering relevant rewards that incentivize them to return.

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Build greater understanding

Be a brand that puts the customer first

Whether seeking feedback or attempting to understand your customers on a personal level, customer data collection can be transformative for your brand. Capture valuable customer insights through interactive surveys and transform them into actionable improvements for your business.

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Personalize experiences

Do take customer interactions personally

Be like the local barista who remembers their customers’ favourite orders, hobbies and interests. Leverage customer data to offer targeted recommendations and rewards that personally resonate with your customers, in a way that feels genuine, not forced.

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